Invoices will be generated on January 1, April 1, July 1 and October 1.  Payment is due on or before the 16th of the invoicing month.  A Grace Period of 7 days will be granted from the 16th to the 22nd of each invoicing month. If an account payment has not been received by the 23rd of the invoicing month, the customer will be required to either place a credit card on account for automatic payment withdrawal on the 16th of the invoicing month, or prepay the year’s estimated charges in advance.  Accounts past due may incur a $20 or 20% non-negotiable finance charge, whichever is greater, on the outstanding balance.  Acorn Internet Services offers multiple payment options for your convenience including personal and business checks (please verify the check is signed) and online payment.  Any work pending shall be suspended until the outstanding account is paid in full.  Checks returned due to insufficient funds will be charged an administrative fee.  Acorn approved payment plans will be subject to administrative fees. Acorn reserves the right to inactivate the client site for accounts not satisfied by 12:00 AM MTN time February 16, May 16, August 16 and November 16.  A reinstatement fee of $50 will be charged.  If an invoice is not received via E-Mail, it is the customer’s responsibility to log on to Billing Orchard and review the status of the account and adhere to the billing schedule above.   https://www.billingorchard.com/clients

Automatic Pay Customers: Automatic Pay customers may either choose to click the icon to pay upon receipt of the invoice or your card will be AUTOMATICALLY charged on January 16, April 16, July 16 and October 16. Please note that if there are discrepancies on your invoice, and an adjustment needs to occur, it MUST be brought to our attention BEFORE automatic payment takes place.  Please contact our Billing Department before the 15th of the month of the invoicing quarter. If you choose to wait to address issues with your invoice after the automatic payment has been processed, any reimbursement will be credited to your account -- NOT back to your Credit Card.

Transfer of Ownership: When an existing Acorn customer account changes ownership, administrative fees will apply. 

Project Management: Each and every customer requires some amount of project management time during the course of work being completed.  Such tasks include, but are not limited to, Phone Support, E-Mail Support, Project Updates, Customer Liaison and Setup, Project Follow-up, Benchmark Reports and General Project Management Tasks.  Project Management time is not negotiable, and is billable.